At 92go, responsible gaming is not a page buried in the footer. It is a core part of how we operate. This page explains our tools, your rights, and what to do if you or someone close to you needs help.
All tools are player-activated directly from your account — no support ticket required
Set a maximum amount you can deposit over a daily, weekly, or monthly period in PKR. Once set, limits take effect immediately. Requests to increase a limit go through a mandatory 48-hour cooling-off period before they apply.
Set a maximum continuous session duration for your 92go account. When your limit is reached, you will receive a notification and will be prompted to take a break. This applies across all device types including mobile.
Take a short break from 92go for 24 hours, 48 hours, one week, two weeks, or up to six weeks. During a cooling-off period your account is inaccessible for deposits and gameplay but you can still withdraw available balance.
Permanently or semi-permanently exclude yourself from the 92go platform. Self-exclusion takes effect within 24 hours of the request and cannot be reversed during the exclusion period. This is the strongest tool available and is recommended if gambling has become a serious concern.
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks help break extended play sessions that can lose track of time.
92go enforces KYC identity verification for all accounts. Age verification is mandatory. Accounts that fail to verify their age or identity within the required timeframe will have withdrawals suspended until verification is completed.
Knowing the signs is the first step to getting back in control
Online gaming and sports betting — including cricket betting during PSL, Tests, and bilateral series — is designed to be entertainment. The vast majority of 92go players in Pakistan enjoy the platform as a fun, occasional activity with money they can afford to spend. But for a small number of people, gambling can shift from recreation to a problem without them fully realising it.
Problem gambling does not look the same for everyone. Some players spend more time chasing losses than enjoying the game. Others find themselves thinking about 92go constantly, hiding their activity from family in Karachi or Lahore, or borrowing money to fund deposits. If any of this sounds familiar — even slightly — it is worth pausing and taking stock honestly.
The tools on 92go are designed to give you control before problems escalate. Deposit limits and cooling-off periods cost you nothing. Self-exclusion is always available without any charge or penalty. 92go will never penalise a player for using responsible gaming tools — these are a sign of smart, self-aware gaming, not weakness.
Spending more on 92go than you originally intended and repeatedly failing to stick to your own limits
Chasing losses — depositing more to try to win back what you have lost rather than accepting the outcome
Hiding your gambling activity from family members or lying about the amount of time or money spent on 92go
Using money earmarked for rent, utilities, school fees, or household expenses in Pakistan to fund gambling deposits
Feeling anxious, irritable, or restless when you are not gambling or when you try to stop
Neglecting work, studies, or personal relationships because of time or money spent on online gaming
Need immediate help? If you believe gambling is seriously affecting your life or the life of someone in your family, please contact 92go support right now at [email protected]. We will apply account restrictions immediately and connect you with guidance on next steps.
92go's responsible gaming tools are available 24 hours a day, 7 days a week. Deposit limits and cooling-off periods take effect immediately when set. Self-exclusion requests are processed within 24 hours.
A step-by-step guide — takes less than two minutes
Access your account via the 92go Login page. Make sure you are using the registered mobile number and password associated with your account. If you have forgotten your credentials, contact 92go support before proceeding.
From your account dashboard, navigate to the Account Settings section. Select the Responsible Gaming tab. This section contains all available tools including deposit limits, session timers, cooling-off periods, and self-exclusion.
Choose between a temporary self-exclusion period (6 months, 1 year, 2 years, or 5 years) or a permanent exclusion. Read the confirmation details carefully. Once confirmed, this action cannot be reversed before the exclusion period expires.
Confirm your self-exclusion request. You will receive an SMS notification to your registered Pakistani mobile number confirming the exclusion is being processed. 92go's team will complete the exclusion within 24 hours of your confirmation.
Before or during the exclusion setup, you may request withdrawal of any available balance via JazzCash, Easypaisa, or your registered bank account. Withdrawal requests from accounts entering self-exclusion are processed as a priority.
If you experience any difficulty activating self-exclusion through your account settings, contact 92go support immediately at [email protected] and request manual self-exclusion. Our team will process it with the same priority.
92go enforces the 18+ age requirement on every single account, without exception. This is not a formality — it is a fundamental part of how we operate. Pakistan has a large and growing population of young people online, and 92go takes its responsibility to prevent underage access extremely seriously.
During registration, every user must confirm they are 18 years of age or older. During the KYC identity verification process — which applies to all accounts before withdrawals are processed — 92go's team verifies the player's age against the identity documents provided, which may include a Pakistani CNIC (Computerised National Identity Card) or passport.
Any account found to have been registered by a person under the age of 18 will be permanently closed immediately. Any balance held in that account will be handled in accordance with our terms and applicable regulations. The registration data associated with underage accounts is flagged and retained solely for the purpose of preventing re-registration.
If you are a parent or guardian in Pakistan and believe a minor in your household may have attempted to access 92go, please contact us at [email protected] immediately. We will investigate and take appropriate action without delay.
Parental controls: We also encourage parents and guardians to use device-level parental control software to restrict access to online gaming platforms on devices shared with or accessible to minors.
Whether you enjoy PSL cricket betting, spinning the slots, or playing colour games on 92go, the following practices will help you keep gaming enjoyable and under control:
92go's responsible gaming tools — deposit limits, cooling-off periods, and self-exclusion — are available to every player at any time. If you need assistance, our support team is available 24/7. Play responsibly. 18+ only.