92go Privacy Policy — How We Protect Your Personal Data in Pakistan

1. Introduction

This Privacy Policy ("Policy") describes how 92go ("we", "us", "our") collects, uses, discloses, and safeguards the personal data of users ("you", "player") who access and use the 92go online gaming platform available at 92go.asia ("the Platform").

92go is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform.

This Policy applies to all personal data collected through the Platform, including data provided during account registration, data generated through your use of the Platform, and data collected automatically through technical means such as cookies and server logs.

2. Data We Collect

92go collects personal data in the following categories:

• Identity Data: Full name, date of birth, national identity card number or passport number (for KYC verification purposes), and photographs of identity documents where required
• Contact Data: Registered mobile number (Pakistani number in standard format), email address if provided
• Account Data: Username, encrypted password, account preferences, session history, and login timestamps
• Financial Data: Deposit and withdrawal transaction records, payment method identifiers (masked card or account numbers), PKR amounts, and transaction timestamps. Full payment credentials are not stored by 92go — these are handled directly by payment processors
• Gaming Data: Bet history, game session data, wagering patterns, win and loss records, and responsible gaming tool usage
• Technical Data: IP address, device type, operating system, browser type and version, mobile network, and general geographic location derived from IP
• Communication Data: Records of any correspondence with 92go support, including emails, in-platform messages, and any documentation submitted

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity document photographs are required for age and identity verification.

3. How We Use Your Data

92go uses the personal data collected for the following purposes:

• To create and manage your 92go player account and verify your identity and age (18+ requirement)
• To process deposits and withdrawals through JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and any other supported payment methods
• To provide, maintain, and improve the gaming services available on the 92go Platform
• To detect, investigate, and prevent fraud, money laundering, unauthorised account access, and other prohibited activities
• To fulfil responsible gaming obligations, including monitoring for signs of problem gambling and applying player-requested account controls
• To communicate with you about your account, transactions, security alerts, and material changes to our policies
• To conduct analytics that help us understand how the Platform is used and improve its performance for Pakistani players
• To comply with applicable legal and regulatory obligations

92go does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight.

4. Legal Basis for Processing

92go processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide you with the gaming services you have requested by registering an account, including account management, payment processing, and game access
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money-laundering obligations and age verification requirements
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights
• Consent: Where we rely on your consent — for example, for certain marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal

5. Sharing Your Data

92go does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors, solely for the purpose of processing your financial transactions
• KYC and Identity Verification Providers: Third-party service providers who assist in verifying your identity and age as required by our policies
• Technology and Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity providers who process data on our behalf under strict data processing agreements
• Regulatory and Law Enforcement Authorities: Where disclosure is required by applicable law, court order, or a legitimate regulatory request
• Professional Advisers: Legal, accounting, or auditing professionals where access to data is necessary for them to provide their services to 92go

All third-party processors engaged by 92go are contractually obligated to maintain the confidentiality and security of the personal data they access and to use it only for the specified purpose.

6. Payment Data

92go takes a deliberately limited approach to payment data. When you make a deposit via JazzCash, Easypaisa, or a bank transfer, the transaction is routed through the relevant payment processor's own secure environment. 92go receives confirmation of payment status and a masked transaction reference — we do not receive or store your full JazzCash PIN, Easypaisa account password, online banking credentials, or full card numbers.

Transaction records (amounts, timestamps, payment method type) are retained for accounting, fraud prevention, and regulatory compliance purposes for the duration required by applicable law.

7. Cookies & Tracking Technologies

92go uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function — these maintain your login session, remember account preferences, and prevent fraudulent session hijacking. Essential cookies cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to understand how players navigate the Platform, which game categories are most used, and where technical issues arise. Analytics data is aggregated and does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and brute-force login attempts.

92go does not deploy third-party advertising cookies or cross-site tracking technologies that follow you across other websites.

8. Data Retention

92go retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, accounting, or reporting obligations. In practice:

• Account and identity data is retained for the duration of the account and for a minimum of five years following account closure, to meet anti-money-laundering record-keeping requirements
• Transaction records are retained for a minimum of five years from the date of the transaction
• Support correspondence is retained for three years from the date of the interaction
• Technical logs are typically retained for 12 months and then deleted or anonymised

Where you request deletion of your account, 92go will delete or anonymise data that is not subject to a legal retention obligation within a reasonable timeframe.

9. Your Rights

As a data subject, you have the following rights with respect to the personal data held by 92go:

• Right of Access: You may request a copy of the personal data 92go holds about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations
• Right to Restrict Processing: You may request that 92go restrict processing of your data in certain circumstances
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you may request your data in a structured, machine-readable format
• Right to Object: You may object to processing based on 92go's legitimate interests where your particular circumstances warrant it
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of the above rights, contact 92go's support team at [email protected]. 92go will respond to valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

10. Children's Privacy

92go does not knowingly collect personal data from persons under the age of 18. The Platform is strictly for adults. Age verification is conducted during the registration and KYC process. If 92go discovers that an account has been registered by a minor, the account will be immediately closed, any balance will be handled in accordance with applicable regulations, and the personal data of the minor will be deleted as promptly as legally permissible.

If you believe that a minor has registered on 92go, please contact us immediately at [email protected].

11. Security Measures

92go implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit between player devices and 92go servers
• Encryption of sensitive data at rest, including identity documents and financial records
• Multi-factor authentication options for player accounts
• Automated detection and alerting for suspicious login activity and unusual transaction patterns
• Regular security assessments and penetration testing of Platform infrastructure
• Access controls limiting staff access to personal data to those with a legitimate operational need

While 92go takes all reasonable precautions, no online platform can guarantee absolute security. Players are reminded to use strong, unique passwords for their 92go account, to enable OTP verification where available, and to report any suspected unauthorised account access promptly.

12. Changes to This Privacy Policy

92go may update this Privacy Policy periodically to reflect changes in our data practices, the services we offer, or applicable law. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the email address or mobile number on their 92go account.

Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must discontinue use of the Platform and may request account closure.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to report a potential data protection concern, please contact the 92go data team. We are available around the clock and respond in English.

Email: [email protected]

Please include your registered username or mobile number in all data-related correspondence so that we can locate your account records promptly.